Why do I need an IT Support Contract?
At some point you may have wondered if you need IT support or why you would need an IT support contract. Some companies offer it like insurance, you get help when there’s a problem.
IT support is important whatever the size of your business. Small companies often cannot justify employing an IT expert and this often causes huge problems when they experience IT problems, need updates or just require advice on the best way forward to improve the efficiency of their operation.
This is where the benefits of an IT Support contract start to make a real difference. An IT support contract provides a company with time and resources to solve problems before they start, provides essential support to update and maintain equipment, and provides valuable money saving solutions.
Having an IT Support contract means that you have the peace of mind that you have a team of skilled engineers ready to respond when you encounter a problem. Having someone who knows your network, what hardware you have and how it is used will allow for a much faster fault resolution. Being in a situation where you need to call in an unknown company to resolve your problems is often a recipe for disaster.
Let’s look at 2 scenarios: With and Without a support contract.
[rb_list type=”arrow”][rb_list_item]The client gets support and maintenance when they need it, within defined timescales[/rb_list_item][rb_list_item]Proactive Support[/rb_list_item][rb_list_item]The client doesn’t need to worry when or whether something will be done[/rb_list_item][rb_list_item]The IT Support provider can plan and manage work sent by its clients realistically[/rb_list_item][rb_list_item]Both parties operate transparently[/rb_list_item][rb_list_item]Satisfaction is improved; Results are better[/rb_list_item][rb_list_item]Set monthly fees[/rb_list_item][/rb_list]
[rb_list type=”arrow”][rb_list_item]The support company may not be able to schedule the work for some time[/rb_list_item][rb_list_item]Bills are unpredictable[/rb_list_item][rb_list_item]The support is reactive not proactive[/rb_list_item][/rb_list]