At NKCG Limited we take privacy seriously and always do our utmost to protect any data we gather from customers. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.

What types of Information do we collect from customers?

The types of information we collect from customers includes but is not exhaustive to:

• Names
• Address details
• Phone numbers
• Email addresses
• Details we need to take payments
• IP Addresses
• Administrative passwords

How do we use this information?

We use the information we have gathered to provide our customers with our services. From time to time we also use the information we have gathered to keep our tenants up-to-date. If you wish to opt out of any marketing communications please let us know by emailing gprd@nkcgroup.co.uk

Do we share this information?

No we do not share the information we collect from customers with any third parties.

How do we store this information?

Your data is stored digitally on our company servers and encrypted to ensure in the event of a loss the data cannot be read. Our office is secure and we take every reasonable precaution to ensure our customer’s data is safe.

How long do we keep information?

The length of time we keep any information we gather depends on the type of information and whether we need to keep it to provide a high quality service. Some data is only kept until it has been used to take the agreed payment, at which time it is securely disposed of. Information such as customer names and addresses, which we need to keep so that we can provide ongoing support for our customers, is kept until we no longer feel the information is required.

How do we dispose of information we have gathered?

We always dispose of all data securely. All paper documents are shredded before being disposed of. Our digital data is always destroyed before computers are disposed of.

Who we process information about

We collect personal information about:

• customers
• suppliers
• employees

Keeping your data up to date

You may notify us of any updates, amendments and corrections to your information, or restrict or delete your data (where applicable), by contacting gprd@nkcgroup.co.uk or chris@nkcgroup.co.uk

Please note that we may need certain information to enable us to provide you with the services you ask for, so changes you make to your data or restrictions you ask us to make on how we use your data may affect what services we can provide. If you have any questions on what may be impacted please contact chris@nkcgroup.co.uk

Your rights

In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.

The right to access information we hold about you – At any point you can contact us to request details concerning the information we hold about you, why we have that information, who has access to the information and where we got the information. In most cases you may be entitled to copies of the information we hold concerning you. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you – If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased – If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold. When we receive your request, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your data – You have the right to request that we stop processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.

The right to ask us to stop contacting you with direct marketing – You have the right to request that we stop contacting you with direct marketing. On promotional emails we provide an ‘unsubscribe’ link at the bottom of the email which will unsubscribe you from that service. If you wish to opt out with respect to more than one email address, you must complete a separate request for each email address.

The right to complain – If you wish to make a complaint about how we use your information, please contact chris@nkcgroup.co.uk

and we will do our best to help. If you are still unhappy, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk

Contacting NKCG Ltd

Any queries or comments about this privacy and cookies notice, for requests of copies of the information we hold about you, or if you wish to have a copy of your information, restrict or erase your records, please email gprd@nkcgroup.co.uk or chris@nkcgroup.co.uk

Changes to this notice

We will occasionally update our privacy and cookies notice. We will post a notice of any material changes on our website prior to implementing the changes, and, where appropriate, notify you using any of the contact details we hold for you for this purpose. This may include phone, SMS, e-mail, post or interactive social media. We encourage you to periodically review our notice to be informed of how we use your information.

This privacy notice was last updated May 2018